We want you to have the right book, in good condition, for your course. If something has gone wrong with your order this page tells you what we will do about it and how to get in touch.
1.What can be returned or replaced
You can ask for a replacement or refund within 7 days of delivery if:
- the book arrived damaged (torn cover, water damage, crushed spine);
- you received the wrong title, edition or quantity;
- the book has a printing defect — missing, blank or duplicated pages.
Books are printed goods, so we cannot accept returns for change of mind, or for a title that turned out not to be the one your college prescribed. Please check the edition, course and year on the product page before ordering — every listing shows them, and you are welcome to ask us if you are unsure.
Record books, practice manuals and workbooks that have been written in cannot be returned.
2.How to request one
- Email support@medbooks.in within 7 days of delivery with your order number and photos of the problem (for damage, include the outer packaging).
- We reply within 1 working day with the next step. For a replacement we usually ship the new copy straight away; for a return we arrange a Delhivery pickup from your address at no cost to you.
- Please keep the book in its original condition with any packaging until the pickup is done.
If the parcel is visibly damaged when the courier hands it over, you can simply refuse it — it comes back to us and we send a replacement or refund without you having to do anything else.
3.Refunds
| How you paid | How you are refunded | When |
|---|---|---|
| Card, UPI, netbanking or wallet (Razorpay) | To the same payment method, automatically | 5–7 working days after we approve the refund; UPI is often faster |
| Cash on delivery | Bank transfer (we will ask for your account or UPI ID) | Within 5 working days of receiving the returned book |
Refunds cover the price of the book. Shipping and the cash on delivery fee are refunded too when the return is our fault — a damaged, wrong or defective book — which is every case this policy covers.
You will get an email when the refund is issued. If it has not appeared after 7 working days, contact us with your order number and we will chase it with the payment provider.
4.Cancelling an order
You can cancel an order at no charge any time before it is packed — reply to your confirmation email or write to us with the order number. Once a parcel has been handed to the courier it cannot be cancelled, but you can refuse delivery and it will be treated as a return under this policy.
If an order fails to complete after your payment was taken — for example a book sold out in the moment between payment and confirmation — the payment is refunded automatically and you are told on screen and by email. You do not need to pay again.
5.Bulk and institutional orders
Orders placed for a college, hostel or library are covered by the same terms. For large orders please contact us first — we can quote shipping accurately and check stock across every title before you pay.
Registered address to be added.
support@medbooks.in